Safety & privacy
Deleting your chat and your details
You can ask for your chat and personal details to be deleted whenever you choose.
Last reviewed 2026-09-14 · 3 min basahin
After reaching out for information or support regarding abortion care, you might be concerned about the privacy of your personal details. It's completely understandable to want assurance that what you shared won't linger on file indefinitely. The good news is that you have control over this information.
You can ask for deletion at any time
Deleting your details is your choice, and you can make that request whenever you feel ready. Whether you’ve received the information you needed or simply want to ensure your privacy, you can reach out to your counsellor and ask for your data to be removed. This is a straightforward process, and your counsellor will guide you through it, ensuring that your wishes are respected.
How to raise this with your counsellor
When you decide to request deletion, it’s best to communicate directly with your counsellor. You can do this via email, phone, or even in person, depending on how you initially contacted them. Simply express your desire to have your details deleted, and they will handle the rest. If you have any concerns or questions about the process, don’t hesitate to ask. Your comfort and understanding are important.
Privacy remains yours to manage
Your privacy is paramount, and you have every right to manage it as you see fit. Remember, you are not obligated to keep any information on file longer than you wish. Taking control of your personal data can provide peace of mind as you navigate your options. If you have any lingering questions about privacy or the deletion process, your counsellor is there to help. They can provide clarity and reassurance, ensuring that you feel safe and supported throughout your journey.
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How can I request the deletion of my details?
You can request deletion by contacting your counsellor directly through email, phone, or in person. Just express your desire to have your details removed.
Is it mandatory to keep my information on file?
No, you are not obligated to keep any information on file longer than you wish. You have full control over your personal data.
What if I have questions about the deletion process?
If you have any questions or concerns about the deletion process, feel free to ask your counsellor. They are there to provide clarity and reassurance.
Will my privacy be respected during this process?
Yes, your privacy is paramount, and your counsellor will ensure that your request for deletion is handled respectfully and confidentially.
